Running late, edit and cancel

Push out the due-back time when you're running late, change or cancel a booking, and what managers can do with reassigning and no-shows.

Available on

Turbo

Can't find this in your app? Your business owner can switch the Pool Bookings module off, which hides it for everyone — there's no message when that happens. An owner or admin can turn it back on in Settings → Business settings → Active Modules.

Plans change. Every booking has a Running Late button for the common case, and an Adjust booking menu for everything else.

Running late

Tap Running Late on the booking, or on the card on Home, and pick a New Due-Back Time. It works while the booking is scheduled and while the vehicle is checked out.

Axlerun checks the vehicle is still free for the extra time before it saves, so a late return can't quietly run into the next driver's booking.

Open a booking and tap Adjust booking. What you see depends on the booking's state and whether you're a manager.

Edit Booking

Drivers can change the Purpose and Reference. Managers can also change the time. Moving the time checks the vehicle and driver are still free, and the driver is told.

Only a fleet manager can change a booking's time. As a driver, use Running Late to push out the end, or ask your manager to move it.

Cancel Booking

Cancels the booking and frees the vehicle. You're asked to confirm, and you can choose Keep Booking to back out.

Undo

Undoes a check-out or check-in made by mistake, within the undo window. See Check out and check in.

Reinstate (managers)

A booking nobody checked out in time can be cancelled automatically as a no-show. If the driver did turn up, choose Reinstate to put the no-show back on the calendar.

Reassign (managers)

Before pick-up, a manager can move the booking to another driver or another vehicle. Reassign Booking lists the pool vehicles that are free for the same time; tap one to move the booking to it.

Who gets told

When someone else changes a driver's booking, the driver gets an email showing what changed and who changed it, for example a manager moving the time or reassigning the vehicle. If your business has calendar invites on, the email carries an updated invite so the driver's calendar stays right.

See every booking on the calendar

Last updated Tue Oct 13

Still stuck?

Email us and a real person will answer — Mon–Fri, 9am–5pm AEST.