Troubleshooting

When something isn't working the way you expect.

My trips aren't recordingAutomatic trip recording depends on the phone's location and motion permissions staying on in the background. Here's what to check, in the order worth checking it.
A trip is missing or on the wrong vehicleA recorded trip that isn't where you expect it is usually on another vehicle, not gone. Here's how to find it, move it, and what to check when one's truly missing.
Login, OTP and biometrics problemsCode not arriving, forgotten password, or biometric sign-in playing up — the fixes for the common ways getting into Axlerun goes wrong.
Export your data or delete your accountHow to get your records out of Axlerun, and how to permanently delete your account if you're leaving.

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