Share a job-tracking link with your customer
Keep customers informed automatically — an email or text when the driver's on the way, and a live-tracking link so they can watch the arrival.
TurboCan't find this in your app? Your business owner can switch the Jobs module off, which hides it for everyone — there's no message when that happens. An owner or admin can turn it back on in Settings → Business settings → Active Modules.
Axlerun can keep your customer in the loop without anyone lifting a finger: messages when a job is assigned, when the driver sets off, and when they arrive — and, on Turbo, a secure link that shows the job status and the driver's live location on the way.
Turn on customer notifications
The switches live in Settings → Business settings, on the Customer notifications card:
Email the customer — sent when a job is assigned, when the driver's on the way, and when they arrive. On by default.
Text the customer — an SMS when the driver's on the way and when they arrive. A Turbo(Turbo+) feature.
Let customers track their job — adds a secure link to those messages so the customer sees the status and the driver's live location en route. Also Turbo(Turbo+).
Customers are contacted using the email and phone on their customer record — anyone without those details is simply skipped. The messages fire off the driver's On my way and I've arrived steps in the job workflow.
Last updated Wed Aug 12